Are you looking for a new challenge to grow an exciting SaaS company as an IT Administrator? Then continue reading!
Location
Hybrid – HQ Based in Maynooth, Ireland
Job Type
Full-Time
Our interview process
Step 1
After you apply, our HR Manager may reach out to you for an introductory call.
Step 2
If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people.
Step 3
If you continue through the process, you may be asked to come onsite to interview.
Who We Are
AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.
Why We Need You
We are expanding our business at pace and are rapidly developing our technology and geographical footprint. We’re looking for sharp, energetic and detail-oriented people passionate about IT.
What You Will Do
- Provide Level 1/2 support for Windows-based user systems, including
- managing user accounts and permissions in Google Workspace and Microsoft Azure.
- Troubleshoot hardware, software, and network issues across laptops, mobile devices and internal network.
- Assist in the support of Office/Microsoft 365 and basic Azure services.
- Document technical issues and resolutions to maintain accurate records.
- Participate in IT projects such as system rollouts, migrations, and hardware upgrades.
- Suggest and assist in the implementation of IT security and efficiency improvements.
- Track, update, and manage IT hardware inventory, ensuring all equipment is accounted for and well-maintained.
- Patch Management.
- Assist with IT Security Awareness training initiatives and Inductions.
- Assist with periodic audits related to ISO27001 and DORA.
- Hardware and software procurement.
What You Will Have
- 2+ years of experience in IT support in a Windows environment
- Strong knowledge of Windows operating systems and Office/Microsoft 365
- Knowledge of basic networking protocols (DNS, DHCP, TCP/IP).
- Exposure to Microsoft Azure\AWS with experience in user and service management.
- Relevant certifications such as CompTIA A+, Security+ or Microsoft Certified.
- Strong problem-solving skills, attention to detail and security focussed.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Effective documentation skills with the ability to create & maintain knowledge base articles.
Nice To Have
- 3rd level qualification in Computer Science or related field
- AWS Certifications
- Microsoft Intune deployment and MDM.
- Evidence of continuous learning
- Exposure to ISO27001 and DORA
What We Offer
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Opportunity to be part of something special. AQMetrics is growing fast, and we want you to be part of our journey
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People-centric culture
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Competitive salary
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Upskilling opportunities
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Employee Assistance Programme
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Pension scheme
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Healthcare for employees and their families
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Flexible working
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Bike to Work scheme
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Active social club with events throughout the year
Apply Now
Ready to make an impact in RegTech? Join the AQMetrics team and take your career to the next level—apply today!
Our Values
People First
At the heart of AQMetrics is our commitment to people. This principle guides our decision-making, ensuring we always prioritise the well-being and interests of our team, partners, and customers.
Customer Delight
At AQMetrics, we’re dedicated to delivering excellence and nurturing a superior customer experience through teamwork and exceptional performance.
Integrity
Professional integrity is fundamental to our operations. We conduct our business to the highest standards of skill, diligence, and accountability, fostering a culture where trust, honesty, and adherence to ethical practices are paramount.
Innovation
Innovation is the lifeblood of AQMetrics. We cherish new ideas and embrace daily evolution, cultivating an environment where continuous innovation is not just encouraged — it’s celebrated.