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Engagement Program Manager – Regulatory Risk & Compliance

Are you an experienced Engagement Program Manager looking for a new challenge to grow an exciting SaaS company? Then continue reading.

Location

Remote, UK or HQ based in Ireland

Job Type

Full-Time (Hybrid)

Our interview process

Step 1

After you apply, our HR Manager may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people.

Step 3

If you continue through the process, you may be asked to come onsite to interview.

AQMetrics is an equal-opportunity employer. We are committed to an inclusive and diverse AQMetrics
We want to hear from you! Send your CV to [email protected] or fill out the below form.

Who We Are

AQMetrics is a leading provider of regulatory risk software to global financial institutions. Our SaaS platform is award-winning, and our range of products make regulatory risk management simple, secure, and globally compliant.

What We Value

People First

Putting people first is at the core of everything we do. It compels us to make decisions based on what is best for our people — employees, partners, and customers.

Customer Delight

We are customer focused. We strive to provide the best in class, to drive great customer experience through teamwork and high performance.

Integrity

We are committed to professional integrity. We conduct our business to the highest standards with skill, diligence and responsibility. Professional trust, honesty and compliance are at the core of our culture.

Innovation

We value ideas and encourage innovation every day.

Why we need you

At the core of AQMetrics is our customer experience. We engage and build long-term collaborative relationships with our customers across asset management, investment management and asset service provider domains. Key to our engagement model is great teamwork, focus on our customer experience, organisation & structure, curiosity, high-energy leadership, and flawless engagement execution.

We are seeking an instrumental Engagement Program Manager, with experience in Regulatory Risk and Compliance, to engage with our customers globally. You will be designing and delivering the engagement model for automated regulatory and risk compliance solutions, helping our customers experience a higher future state of automated compliance. You will use your knowledge of the ecosystem, solution development and emerging regulatory and domain trends to ensure our customers are successful in meeting their regulatory obligations and are on track to scale with emerging change.

What you will do

  • Work with key stakeholders in our global asset management customer base to collaboratively build the Engagement plan, using your analytical skills to ensure customers receive the right enablement on their journey for automated compliance

  • Build out our Engagement Services team, including solution architects, workflow specialists and customer data analysts

  • Work closely with Customer Success and Engineering teams in addressing solution needs and driving success with our customers’ AQMetrics platform deployments

  • Identify opportunities where we can do better for our customers, incrementally driving improvement across our engagement model and delivery, ultimately delivering increased impact

  • Maintain strong working relationships with stakeholders across customer success, engineering, and sales teams, leading and executing an engagement model that ensures the optimum experience for our customers

  • Coach team members and mentor others in planning, organising, and coordinating work

  • Work with Account Management, to ensure the the voice of our customers within AQMetrics is heard at all times

What you will have

  • Strong technical engagement management experience in the asset management, asset service provider or investment management domain, ideally having worked directly for one or more of these organisations, or in a role in an established Big 4 Consulting firm

  • Experience coaching, leading and running engagement of services delivery teams, formulating plans for engaging new customers in a post-sales environment, driving operational improvement, and overseeing the engagement touchpoints across data integration, workflow and business processes

  • Exceptional communication skills, delivering both broad and specific targeted communications, comfortable in both technical and regulatory compliance communications

  • Exceptional ability to communicate ideas effectively with customers, stakeholders and internal sales, engineering and customer success teams

  • Track record of problem-solving engagement models, from initiation and definition phases right through to implementation and go-live

  • Ability to prioritise and manage multiple work streams and drive clarity for internal engineering and customer success teams

  • Direct customer-facing experience in our customers’ domain, conversant with how data integration and workflow design deliver regulatory risk and compliance automation

  • Excellent understanding of cloud-based technologies, and how cloud solutions are accommodated within regulated financial firms’ third-party management programs

  • Proven ability to lead, manage, build and deliver business results through a consulting or professional services team

  • Deep technical proficiency in one or more cloud technologies

  • Understanding of requirements gathering, solution definition, proposal development and SOW writing

  • Program Management, Project Management, Business Management or Delivery Management experience is preferred

  • Consulting is background a plu

What We Offer

  • Opportunity to be part of something special. AQMetrics is growing fast, and we want you to be part of our journey

  • People-centric culture

  • Competitive salary

  • Upskilling opportunities

  • Employee Assistance Programme

  • Pension scheme

  • Flexible working

  • Bike to work scheme

  • Active Social Club with events throughout the yea

  • Active Social Club with events throughout the year

Location

Remote, UK or HQ based in Ireland

Our interview process

Step 1 – After you apply, our HR Manager may reach out to you for an introductory call

Step 2 – If your background is a match for the role, you may be required to complete a technical assessment (role depended) and/or phone interview with 1-2 people

Step 3 – If you continue through the process, you may be asked to come onsite to interview

AQMetrics is an equal opportunity employer. We are committed to an inclusive and diverse AQMetrics.

We want to hear from you! Send your CV to [email protected] or fill out the below form.

Apply Now

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    Our Values

    Values People First icon
    People First

    At the heart of AQMetrics is our commitment to people. This principle guides our decision-making, ensuring we always prioritise the well-being and interests of our team, partners, and customers.

    Values Customer Delight icon
    Customer Delight

    At AQMetrics, we’re dedicated to delivering excellence and nurturing a superior customer experience through teamwork and exceptional performance.

    Integrity

    Professional integrity is fundamental to our operations. We conduct our business to the highest standards of skill, diligence, and accountability, fostering a culture where trust, honesty, and adherence to ethical practices are paramount.

    Innovation

    Innovation is the lifeblood of AQMetrics. We cherish new ideas and embrace daily evolution, cultivating an environment where continuous innovation is not just encouraged — it’s celebrated.